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Reservations Executive - Edinburgh

Central Office
Ref: 4093 Date Posted: Monday 23 May 2022
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Reservations Executive - Edinburgh

Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.

We are currently looking for a Reservations Executive to join us in our Revenue & Sales office in Edinburgh on a part-time or full-time basis (weekend roles also available).

The Role:

As a Reservations Executive, you will work in our Central Reservations Office based in the Centre of Edinburgh and will be the main point of contact for guests and booking agents prior to their arrival on-site at any of our hotels or apartments complexes. The role will involve you communicating to a high standard and ensuring guests receive a luxury experience via all your pre-stay communication.

 The main responsibilities of the role are:

  • Processing, amending and updating bookings as required via telephone and e-mail from guests, business partners, and other parties.
  • Respond to all guest requests in a prompt and professional manner.
  • Check reservations made the day prior to ensure all comments, billing instructions and deposits are correctly detailed on the reservation.
  • Work closely with the hotel reception teams to answer any queries they may have with reservations, arrivals, in-house guests or billing queries via phone or email.
  • Group Management; Converting enquires into sales, securing method of payment, inputting rooming lists, confirming meal options (with our offsite venues where applicable), monitoring cancellation and release dates.
  • Identify and communicate any potential sales leads or corporate business bookings to help drive direct business moving forward.

Your role may involve you supporting the Group Revenue Manager within the office as required.

The Person:

The ideal candidate will have:

  • Knowledge of MEWS and Opera Cloud PMS desirable
  • Good written and verbal communication skills
  • Excellent interpersonal skills
  • Previous experience in a reservations role is desirable

The Process:

If you think this is the role for you then please apply now and a member of our team will be in touch.