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Reservations & Group Coordinator - Edinburgh

Central Office
Ref: 3629 Date Posted: Friday 12 Nov 2021
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Reservations & Groups Coordinator

Scotsman Group is a collection of over 50 venues. Lots of our venues are housed in grade A & B listed buildings, carefully restored, expanded, refreshed and put to good use. We have restaurants, hotels, nightclubs, bars, cinemas, casinos and more.

We are currently on the lookout for a Reservations & Groups Coordinator to join us in our sales office based at the Scotsman Hotel, Edinburgh.

This position is full-time; Wednesday - Sunday. However part-time hours may also be considered.

The Role:

As a Reservations & Groups Coordinator within our team, you will be responsible for assisting with daily reservations and enquiries, call handling, maximising on cross selling opportunities and day to day administration in a fast-paced environment. We are looking for an individual with personality, someone with a focus to driving potential sales across our 6 hotels and 2 apartment blocks. 

As Reservations & Groups coordinator, your role will include:

  • Call handling of inbound and outbound calls
  • Administrative assistance for all enquiries 
  • Deposit handling
  • Maximising revenue through upselling
  • Assisting with the procedure of group bookings - inputting of rooming lists and group amendments
  • Building & maintaining strong relationships with the hotel management and venue sales.
  • Working as part of a team to deliver excellent levels of customer service and well-planned functions

The Person:

The ideal candidate will be:

  • Enthusiastic, dedicated and hardworking individual
  • Able to multi-task, and work well within a team as well as individually
  • Computer Literate, Knowledge of MS Office. Good knowledge of Word and Excel
  • Previous experience with Opera & Mews PMS would be beneficial
  • Have a methodical and meticulous approach to their work 
  • A great communicator with a passion for what they do 
  • Previous experience is desired but not essential

The Process:

If you think this is the role for you then apply now and a member of our team will be in touch.