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Guest Services Manager - St. Andrews

£30,000 - Hotel Operations
Ref: 3128 Date Posted: Thursday 01 Jul 2021
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Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo. 

In the heart of St Andrews, No 1 Apartments and West Park House are our new luxury apartments opened in 2021 and we are now looking for  an experienced and talented Guest Services Manager to join our fantastic team in St Andrews to manage our luxury accommodation.  

We envisage this role continually developing alongside our accommodation and hotel expansion which is currently underway in St Andrews.

The Role:

As Guest Services Manager, your role will include:

  • Planning and organising accommodation and other guest services; promoting and marketing the business.
  • Managing budgets and financial plans as well as controlling labour and other expenditure.
  • Setting and achieving sales and profit targets
  • Analysing sales figures and devising marketing and revenue management strategies.
  • Deliver first class guest relations and services
  • Manage the accommodation systems
  • Managing, recruiting, training and monitoring staff with a focus on housekeeping team service and standards.
  • Reporting maintenance and security issues and liaising with property team and supplies.
  • Carrying out inspections of property and services through the company audit process

 

The Person:

  • Experience as a departmental manager within a Hotel or Serviced Apartments
  • Experience delivering first class customer service and communication skills
  • Problem solving skills and ability to work on own initiative
  • Demonstrates effective communication, both verbally and written, with guests, vendors and co-workers
  • Local market knowledge and experience with emphasis on local, corporate and group business
  • The Accommodation Manager will be required to work evenings and weekends to deliver the needs of the business.

The Reward:

In return, we offer a salary of £30,000 per annum  and  generous company benefits as well as industry leading training and career development opportunities

Benefits Include:

  • Bonus of up to 30% of annual salary (in place from April 2022)
  • 30% off of food & cinema tickets in all of our venues across Scotland
  • Continued development through our online learning portal and masterclasses in venues.

The Process:

If you think this job of Guest Services Manager in St Andrews is the role for you then apply now and a member of the team will be in touch.